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Managing Users

Users List

To view the list of users, you will need to access the backend of the website via https://homequestsales.com/wp-admin.

In order to view the Users List you just need hover your mouse over “Users” section in the sidebar and then click on the “All Users” option.
When you click on the button you will be taken to a list like the one below. You will have to scroll down on the view to see the list.


To filter the Users List, you can select the one of the options in the bar at the top. By default all Users will be shown.
The number next to the option indicates how many users match that criteria and will be how many will be shown in the list when you click on it. For example if you click on “Administrator”, then the list will show all users with a role of administrator.


The available filters are the roles of Administrator, Editor, or Agent, and whether the 2-factor authentication is active or inactive.


To sort the list you click on the column of the field you want to sort by. The first time you click a column it will be in ascending order and clicking the column after that will toggle between ascending and descending.


Not all columns are sortable. On this view only the Username, Email, and last login is sortable.

There is a little arrow next to each column that will tell you which column is sorted and in which direction.

Searching for a User

To search for a specific user then you can start typing in a word or part of a word in the search box in the upper right. Click the “Search Users” button to initiate the search.


Whatever you type can match to the username, name, or email columns that you see in the list.

The search is only within the filters you selected, so if you search for “bruce” and you have a filter of Editor, then you will find all records where “bruce” is found and they are a role of Editor.

To Edit the User

In order to edit the details of a user you need to click on their username or hover your mouse over the username and select “Edit“. You will be taken to the User Detail screen.
After you edit the fields on the user detail screen you will need to make sure you click the “Update User” button at the very bottom of the form. If you don’t you will lose any unsaved changes.

Deleting a User

If you want to delete an existing user you will need hover your mouse over the username and then click the “Delete” button that shows up.

Sending An Email

You can send an email quickly to the user by clicking on the email address in the list view. It will bring up whatever email program you have and create an empty email and fill in the “To” for you.

Resetting a user's password

If the user has forgotten their password, you can reset their password by hovering the mouse over the username and then clicking the “Reset Password” button.
Clicking this button sends an email to the user with a link to click on where they can set up a new password.
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